We hope at CFR Products you will find our terms and conditions easy to understand. Our conditions comply with UK legislation and Distance Selling regulations. Please do not hesitate to call or email us if you have any questions. It is assumed by making an order, that you accept CFR Products Terms and Conditions.

These Terms and Conditions do not affect your statutory rights as a customer.

Our office hours are:
Our office hours are 9am - 5.30pm Monday - Friday.
Internet Sales Dept and Customer Services:
CFR Lures,
31 Leys Field Gardens,
Chellaston,
Derby,
DE73 6PL

Tel: 01332 741 368
Fax: 01332 741 368
E-Mail: 1@cfrlures.com
Prices
All prices are in £ sterling and include VAT at the current rate. Prices may be changed without notice.
Payment
Payment can be made by Visa, Master Card, Delta or Switch via our secure payment provider Barclay’s ePDQ or by fax, post or telephone.

All credit/debit cardholders are subject to validation checks and authorisation. If the issuer of your payment card refuses to authorise payment to us, we will notify you immediately. We will not be liable for any delay or non-delivery.

If you wish you can pay by cheque. Please make cheques payable to CFR Products and post to us with your order number, name and address on the reverse.

Please post to:

CFR Lures,
31 Leys Field Gardens,
Chellaston,
Derby,
DE73 6PL

Receipts

All customers placing an order will be provided with a receipt, both by email and to the specified address. Please contact us if you suspect your receipt to be incorrect and we will rectify it.

Availability

We do our very best to show only products we have in stock on our site (unless otherwise stated i.e. special orders). However, popular products can go out of stock quickly. In the unlikely event of this happening, when we receive your order we will email you with the expected delivery time. If you decide not to continue with your order any sum debited by us from your credit card will be re-credited to your account and we will notify you at the email address given by you on your order form. The refund will be made as soon as possible and in any event within 30 days of your order.

Security

We take every precaution to protect your information both online and offline. We believe that secure electronic privacy is crucial for the ongoing success of the Internet as a service, commercial, and entertainment medium. Your privacy is our concern. Your credit card details are verified by Barclay’s ePDQ secure gateway. This means that we at CFR Products do not see your credit card details at all.

For your added security we only deliver to the cardholders address. Delivering to the cardholder’s address helps prevent credit card fraud by ensuring that only the cardholder can receive products ordered over the Internet. We constantly review and update our security procedures.

Delivery

A delivery charge will be calculated on your order and added to your shopping basket. Our aim is to deliver all goods ordered within 3 - 7 working days.

All Deliveries are to UK Mainland Addresses Only

Orders will be delivered on our behalf by Royal Mail.

Complaints Procedure
In the event that we fail in meeting our high standards of customer service please contact our Customer Services department by e-mail complaints@cfrproducts.co.uk or call Customer Services on 01332 741 368.

Please provide as much detail of your complaint as possible, including product details, dates and times of communication with our company where applicable. We endeavour to respond to all complaints within 3 working days advising you the estimated time the complaint should take to resolve. We will also advise you of the progress of your complaint on a regular basis should it not be resolved within 7 working days.

If you are not happy with the progress or outcome of your complaint you can contact Christopher Riddell, Managing Director of CFR Lures, directly either by e-mail- 1@cfrlures.com or in writing at:
CFR Lures,
31 Leys Field Gardens,
Chellaston,
Derby,
DE73 6PL

Guarantee

All our products are supplied with a manufactures guarantee for a minimum period of one year from the date of delivery. This excludes faults caused by accidental damage, misuse or neglect.

Returns and Refunds

You’re Right to Cancel

We want you to be delighted with your order. If you are unhappy please contact us on 01332 741 368 for an order cancellation and return reference number. If you wish to cancel your order you may do so at any time from the day you placed the order, up to 7 working days starting the day after you received the goods without reason. A refund of all monies including postage and packing charges will be made within 30 days of cancellation. Where the goods are not faulty or wrongly delivered by us the goods must be returned at your cost. If you are not able to return the goods can arrange to collect the goods and deduct the direct cost from the refund. You can return the goods to:
CFR Lures
31 Leys Field Gardens,
Chellastton,
Derby,
DE73 6PL

Please ensure the product has not been used, is returned undamaged in the original packaging with any accessories and any supplied free gifts.

Please contact us:

Tel: 01332 741 368
Fax: 01332 741 368
E-Mail: sales@cfrlures.com
*This complies with the new European Directive on distance selling which
is incorporated into UK law by the Consumer Protection (Distance Selling)
Regulations 2000..

On receipt of your goods from CFR Lures, please inspect and inform us immediately of any damages or missing items within 7 working days.
This does not affect your statutory rights as a consumer.

Tel: 01332 741 368
Fax: 01332 741 368
E-Mail sales@cfrlures.com

Faulty Goods

If your goods develop a fault within 28 days of receipt please contact us to arrange return and inspection. Generally we will exchange or refund the item provided it is 'as new' and has no faults caused by accident, misuse or neglect.

If your goods develop a fault after 28 days and within its 12 months guarantee we will arrange to repair and return or replace the product to you

This does not affect your statutory rights.
Tel: 01332 741 368
Fax: 01332 741 368
E-Mail 1@cfrlures.com
Refunds are made as soon as possible and in any event within 30 days of your order. CFR Lures will not be obliged to offer any additional compensation for disappointment suffered.